Omni-Search New

Find any record and act on it without leaving your view.

With Omni-Search New, The Dispatcher can locate any system record instantly so they can I retrieve data without digging through screens — resulting in lower average handling time.

The Problem

The Core Problem
Answering a simple question means clicking through multiple screens, so handling time climbs and callers wait.
The Scenario
A facility calls about a specific patient afternoon pickup and the dispatcher needs the trip, driver, and status right away.
Why It's Urgent
In the desktop app records lived behind separate screens, so every lookup pulled the dispatcher off whatever they were doing and the context-switching added up across hundreds of calls a day.
Without MediRoutes
Memorize where everything lives and click faster. Training helps but the screen-hopping remains.
With MediRoutes
A single search bar in the top navigation returns results across passenger, vehicle, driver, location, route, trip, and funding source in one panel with category tabs. Trip and passenger results carry quick actions such as re-assign, edit, change history, cancel, and view past or upcoming trips.

Who This Helps

The Dispatcher
clicks through multiple screens to answer a simple question while a caller waits.
Frustrations
  • Digging through screens for one record
  • Long handling times on simple lookups
  • Losing place when switching views
Pain Points
  • Screen-hopping stretches every call
  • Slow lookups keep callers on hold
Ideal Workflow
One search finds any record and acts on it without leaving the current view.
The Fleet Owner
sees handling time and training load climb because records are hard to find.
Frustrations
  • High average handling time
  • Steep ramp for new dispatchers
  • Productivity lost to navigation
Pain Points
  • Slow lookups cap dispatcher throughput
  • Navigation overhead adds up across the team
Ideal Workflow
Instant search lowers handling time and shortens the learning curve.

How It Works

Each step shows what happens when things go right — and what MediRoutes does when they don't.

Start / End
Process Step
Decision Point

Common Questions

Passenger, vehicle, driver, location, route, trip, and funding source, all from one bar with category tabs.
Trip and passenger results carry quick actions such as re-assign, edit, change history, cancel, and view past or upcoming trips.
No. You find and act without leaving your view.
Yes. Desktop search was split across separate screens; this unifies it.