Where's My Ride

One-click live tracking link for patients

With Where's My Ride, The Dispatcher can send one-click tracking links so they can stop fielding status calls — resulting in 65% fewer inbound calls.

The Problem

The Core Problem
Inbound patient status calls are the single biggest interrupt to dispatcher productivity.
The Scenario
A patient's family member calls dispatch at 9:03 AM asking where their ride is. The driver is 12 minutes away.
Why It's Urgent
This same family member called yesterday and the day before. The dispatcher is managing a full schedule and each call takes 3 minutes.
Without MediRoutes
The dispatcher stops what they are doing, looks up the run, gives an estimated time, and the family member calls back in 10 minutes if the driver is not there yet.
With MediRoutes
The dispatcher texts a Where's My Ride link in 5 seconds. The family member opens it, sees the driver 1.2 miles away with a 9-minute ETA, and does not call again.

Who This Helps

The Dispatcher
the most common inbound call is a patient asking where their driver is. Each call is 2 to 4 minutes of interrupted scheduling work. Where's My Ride replaces the call with a link.
Frustrations
  • Hours spent copying trips from broker portals
  • Constant interruptions from status calls
  • No visibility into real-time driver positions
Pain Points
  • Manual processes limit daily trip capacity
  • One late driver creates cascade across the whole day
Ideal Workflow
Review auto-imported trips, confirm assignments with one click, monitor fleet from a single screen
The Discharge Coordinator
needs to tell a patient when their ride will arrive without having to call a provider and wait on hold.
Frustrations
  • Calling 3 providers to find one vehicle
  • No real-time visibility into transport status
  • Patients waiting hours for discharge rides
Pain Points
  • Failed transport blocks hospital beds
  • Cannot coordinate efficiently across multiple providers
Ideal Workflow
Book transport in one click, track vehicle live, get auto-alerts when driver approaches

How It Works

Each step shows what happens when things go right — and what MediRoutes does when they don't.

Start / End
Process Step
Decision Point

Common Questions

No. Where's My Ride links open in any mobile or desktop browser with no account or app required.
Live from the time it is sent until 2 hours after trip completion, then it expires for privacy.
The link can be sent to any phone number or email including patient, family member, facility coordinator, or care manager.
In NEMT Command Central, Where's My Ride extends to a universal tracking URL that works regardless of whether the trip is fulfilled by your fleet, Uber Health, Lyft, or a overflow network provider.
The tracking URL is embeddable via iframe or link. Hospitals using EHR Discharge Booking automatically receive the link written back to the patient's encounter record.
The ETA updates in real time based on the driver's current GPS position. There is no manual ETA entry and the time shown reflects actual traffic conditions.