Capacity Matching

Match every trip to the right vehicle

With Capacity Matching, The Dispatcher can match trips to eligible vehicles so they can prevent wrong-vehicle dispatches — resulting in zero patient safety risks.

The Problem

The Core Problem
Sending the wrong vehicle to a patient who needs a ramp or stretcher is a compliance failure and a patient safety risk.
The Scenario
A wheelchair patient is scheduled for a 10 AM pickup. Three vans are available.
Why It's Urgent
Only one of those three vans has a working ramp. The other two are standard ambulatory vehicles.
Without MediRoutes
A dispatcher unfamiliar with today's fleet assigns a standard van. The driver arrives, the patient cannot board, the trip is missed, and the broker marks a no-show.
With MediRoutes
CapacityMatch™ shows only the WAV-equipped run as eligible. The right vehicle is assigned automatically with no memorization and no mistake.

Who This Helps

The Dispatcher
must mentally track which vehicle has which equipment across a constantly changing fleet while managing dozens of trips simultaneously. One wrong assignment creates a compliance strike and a stranded patient.
Frustrations
  • Hours spent copying trips from broker portals
  • Constant interruptions from status calls
  • No visibility into real-time driver positions
Pain Points
  • Manual processes limit daily trip capacity
  • One late driver creates cascade across the whole day
Ideal Workflow
Review auto-imported trips, confirm assignments with one click, monitor fleet from a single screen
The Fleet Owner
a single wrong-vehicle dispatch creates a broker compliance violation, a potential patient safety incident, and lost trip revenue, all from one human memory error.
Frustrations
  • Cannot tell which runs are profitable until month-end
  • Losing money on certain broker contracts unknowingly
  • Audit exposure from incomplete documentation
Pain Points
  • Razor-thin margins with no per-trip visibility
  • Scaling requires proportionally more staff
Ideal Workflow
See real-time margin per trip, auto-enforce contract rules, pass audits with GPS-verified records

How It Works

Each step shows what happens when things go right — and what MediRoutes does when they don't.

Start / End
Process Step
Decision Point

Common Questions

Ambulatory, wheelchair (WAV), stretcher/gurney, bariatric, and Basic Life Support (basic life support). These map directly to vehicle configuration fields in MediRoutes.
Each vehicle record includes equipment fields including wheelchair ramp, stretcher, bariatric modification, oxygen, and car seat. CapacityMatchu2122 reads these at scheduling time.
A WAV-equipped run can accept both wheelchair and ambulatory trips. CapacityMatchu2122 respects this hierarchy automatically.
The trip stays unscheduled and alerts the dispatcher. Post it to the overflow network for a provider with the right equipment to accept.
When evaluating a second patient for a run, it checks whether the vehicle has remaining capacity for the additional level of service, not just physical space.
Dispatchers can force an assignment with an override that creates an audit trail note, useful when vehicle records have not been updated in real time.