W
Reimbursement

Web Portal

Definition
A secure online website provided by the Broker or MCO where transportation providers log in to view manifests, accept/reject trips, submit claims, and manage driver credentials.

Overview

Why it Matters

This is the primary interface for doing business. If you cannot navigate the portal efficiently, you cannot get paid.

How it Works

The provider logs in with secure credentials. The dashboard displays "Offered Trips" (to bid on) and "Assigned Trips" (to execute).

Code Comparison

Comparison: Web Portal vs. API Integration

Web Portal: Manual. A human must click "Accept" and type in driver names.

API: Automated. Your software talks to their software instantly.

Common Questions

  • Session Timeouts: Logging in, typing claim data for 20 minutes, and having the page time out before saving.
  • Discrepancies: The portal shows the trip as "Cancelled," but your internal software shows it as "Active." Always trust the Portal.
  • Assign a dedicated "Dispatcher/Biller" whose morning routine includes reconciling the Portal against your internal schedule.
  • Download PDF copies of trip confirmations from the portal as a backup.

Sources

Standard Industry Technology (e.g., Modivcare/Veyo Provider Portals)