Vehicle Groups

Isolate assigned fleets on the dispatch map so dispatchers focus on their territory

With Vehicle Groups, The Dispatcher can filter the fleet map by vehicle group so they can focus on specific territories — resulting in faster dispatcher response times.

The Problem

The Core Problem
Dispatchers managing large fleets waste time filtering through vehicles that are not theirs, slowing response times and creating cross-team interference.
The Scenario
A large provider has 60 vehicles split across 3 dispatch teams: north region, south region, and dedicated broker fleet. The dispatch map shows all 60 vehicles at once, creating visual overload.
Why It's Urgent
When a dispatcher responsible for the north region sees 60 pins on the map, finding their 20 vehicles takes constant mental filtering. During emergencies or live reroutes, every second of searching the map delays the response.
Without MediRoutes
Use colored pins for different groups. This helps but still requires scanning the entire map. With 60 vehicles, the colors blend together.
With MediRoutes
Vehicle Groups let each dispatcher filter the map to show only their assigned fleet. North dispatcher sees 20 vehicles. South sees 20. Broker team sees 20. Each group can have separate performance metrics and alerts.

Who This Helps

The Dispatcher
Manages 20 vehicles in a specific region but the map shows all 60. Needs to filter out the noise to focus on their territory.
Frustrations
  • Map cluttered with vehicles from other teams
  • Finding my assigned vehicles wastes time during urgent reroutes
  • Cannot see my team's performance separate from the full fleet
Pain Points
  • Slow response time when searching for vehicles in a crowded map
  • Alert fatigue from notifications for vehicles in other regions
Ideal Workflow
One-click filter to see only my vehicle group u2014 clean map, relevant alerts, team-specific metrics
The Fleet Owner
Operates multiple dispatch teams and needs each team to work independently without stepping on each other.
Frustrations
  • Dispatchers accidentally reroute vehicles from other teams
  • Cannot measure performance by team or region
  • No way to assign accountability by fleet group
Pain Points
  • Cross-team interference during peak hours
  • Performance reporting is fleet-wide with no team breakdown
Ideal Workflow
Each dispatch team operates in their own filtered view with clear boundaries and separate performance dashboards

How It Works

Each step shows what happens when things go right — and what MediRoutes does when they don't.

Start / End
Process Step
Decision Point

Common Questions

Yes. A vehicle can be in multiple groups if needed u2014 for example, belonging to both a regional group and a vehicle type group. Dispatchers can filter by any group.
Vehicle Groups are primarily a dispatch and visibility tool. AutoSchedule can be configured to respect group boundaries or to optimize across the full fleet, depending on your operational preference.
Yes. Alert thresholds can be configured per group u2014 for example, the broker fleet may have tighter on-time requirements than the general fleet. Each dispatcher only receives alerts for their assigned group.