Dry Run Management

Process driver-initiated cancellations immediately to free up capacity and document the no-show

With Dry Run Management, The Driver can process at-the-door cancellations instantly so they can update facility partners in real-time — resulting in reduced customer complaints.

The Problem

The Core Problem
At-the-door cancellations waste 10 to 15 minutes per occurrence because the process requires phone calls between driver and dispatch with no automated documentation.
The Scenario
A driver arrives at a pickup location and the passenger is not there. The driver calls dispatch, dispatch tries to call the passenger, and 10 to 15 minutes pass before the trip is canceled. Meanwhile, the next 3 stops on the route are getting progressively later.
Why It's Urgent
Each dry run wastes 10 to 15 minutes of driver time and delays downstream passengers. Brokers require documented proof that the driver was at the location before they will accept a no-show. Without GPS proof, the trip cannot be billed as a dry run.
Without MediRoutes
Driver calls dispatch. Dispatch calls the passenger. If no answer after 10 minutes, trip canceled. Driver writes the time on a paper log. This is slow and creates no GPS proof.
With MediRoutes
Driver taps "No Show" on the mobile app at the pickup location. GPS coordinates and timestamp captured automatically as proof of arrival. Trip status updates instantly — route adjusts, facility is notified, and the driver moves to the next stop with no phone call needed.

Who This Helps

The Driver
Arrives at pickup locations to find passengers not ready or not present. Needs to document the no-show quickly and move to the next stop.
Frustrations
  • Waiting 10 to 15 minutes at empty pickups
  • Calling dispatch to report no-shows wastes time
  • No easy way to prove I was at the location
Pain Points
  • Each dry run delays the entire remaining route
  • No-show documentation is a paper process
Ideal Workflow
Tap no-show on the app, GPS proof captured automatically, move to the next stop in under 60 seconds
The Dispatcher
Receives no-show calls from drivers during peak hours, competing with other dispatch duties.
Frustrations
  • Driver no-show calls interrupt live dispatch work
  • No automated way to notify the facility of a no-show
  • Paper-based no-show logs are incomplete
Pain Points
  • Phone-based no-show processing takes 10 to 15 minutes each
  • Late notifications to facilities generate complaints
Ideal Workflow
Driver handles no-shows from the app u2014 dispatch sees the update and the route adjusts automatically

How It Works

Each step shows what happens when things go right — and what MediRoutes does when they don't.

Start / End
Process Step
Decision Point

Common Questions

No. The no-show button is only available when the driver's GPS position is within the geofence of the pickup address. This prevents fraudulent no-show documentation.
Yes. The GPS timestamp showing the driver was at the pickup location at the scheduled time is the standard proof format accepted by Medicaid brokers for dry run billing.
The dispatcher can reverse the no-show and re-add the trip to the route. If the original driver has already moved on, the trip can be reassigned via Live Rerouting.
Dry runs are excluded from on-time performance calculations since the delay is not the driver's fault. The no-show is attributed to the passenger, not the driver.