Driver App

Replace paper with GPS-verified mobile workflow

With Driver App, The Driver can manage their schedule on-phone so they can eliminate paper entirely — resulting in 99% billing data completeness.

The Problem

The Core Problem
Paper-based driver operations create data capture failures that block billing and compliance.
The Scenario
A driver starts their day with a printed schedule. At 9:15 AM, dispatch adds a new trip and modifies an existing one.
Why It's Urgent
The driver does not know about the changes. Dispatch calls them but they are driving and cannot write anything down.
Without MediRoutes
The driver misses the new trip. At day's end, three signature sheets are missing and billing cannot submit claims for those patients until the paper is found.
With MediRoutes
The new trip appears on the Driver App instantly with no phone call needed. Signatures are captured digitally at pickup and dropoff, GPS-stamped and transmitted to billing automatically.

Who This Helps

The Driver
on the road 6 to 10 hours per day. Gets wrong addresses, late schedule changes via phone call while driving, and has to juggle paper forms and signatures with no good system.
Frustrations
  • Wrong addresses and late schedule changes via phone
  • Juggling paper forms and signatures with no good system
  • Blamed when paperwork goes missing
Pain Points
  • Non-technical, under time pressure all day
  • No way to prove they did the right thing
Ideal Workflow
Open app, see full schedule, navigate to each stop, capture signatures digitally, done
The Dispatcher
spends significant time calling drivers to relay schedule changes that could be pushed automatically. Frustrated by lost paper signatures that block billing.
Frustrations
  • Hours spent copying trips from broker portals
  • Constant interruptions from status calls
  • No visibility into real-time driver positions
Pain Points
  • Manual processes limit daily trip capacity
  • One late driver creates cascade across the whole day
Ideal Workflow
Review auto-imported trips, confirm assignments with one click, monitor fleet from a single screen

How It Works

Each step shows what happens when things go right — and what MediRoutes does when they don't.

Start / End
Process Step
Decision Point

Common Questions

iOS (iPhone, iPad) and Android. MediRoutes recommends Android for drivers due to GPS reliability and battery performance in fleet conditions.
The new trip appears on the driver's schedule in real time. No phone call needed as the app notifies the driver with a push notification.
The Driver App has a direct message function for two-way text communication with the dispatcher.
Core schedule display works offline. GPS events are queued and transmitted when connectivity is restored. Signature capture also works offline with sync on reconnect.
The Driver App shows the current day's assigned run. Future trips are visible in the trip list but only today's run is live for GPS purposes.
For active trips, yes. GPS powers LiveFleet Mapu2122, TrueNav ETAu2122, Where's My Ride, and ServiceProof GPSu2122 attestation.