Digital Signatures

Capture signatures digitally at point of service

With Digital Signatures , The Driver can capture signatures digitally on-screen so they can stop losing paper forms — resulting in zero signature-related denials.

The Problem

The Core Problem
Missing signatures are one of the top causes of claim denials. Electronic capture eliminates the loss entirely.
The Scenario
A driver completes 12 trips on a Thursday. At the end of the day, the dispatcher goes to process billing and finds 3 signature sheets are missing.
Why It's Urgent
Those 3 trips cannot be billed until a signature is retrieved. The driver does not remember which patients. The patients are not reachable. Two of the three trips are eventually written off.
Without MediRoutes
Signatures live on paper. Paper gets lost. Lost signatures become lost revenue. The broker flags the provider for incomplete documentation.
With MediRoutes
Every signature is captured on the Driver App screen at the moment of service. It is GPS-stamped, timestamped, and synced to the trip record within seconds. Billing can process it the same day.

Who This Helps

The Driver
frustrated by paper signature sheets that blow away, get left in the van, or get lost between the vehicle and the office. Often blamed when a signature is missing even when they collected it.
Frustrations
  • Wrong addresses and late schedule changes via phone
  • Juggling paper forms and signatures with no good system
  • Blamed when paperwork goes missing
Pain Points
  • Non-technical, under time pressure all day
  • No way to prove they did the right thing
Ideal Workflow
Open app, see full schedule, navigate to each stop, capture signatures digitally, done
The Fleet Owner
signature-related claim denials are among the most common and most avoidable. Every missing signature is a delayed or denied payment that requires manual follow-up.
Frustrations
  • Cannot tell which runs are profitable until month-end
  • Losing money on certain broker contracts unknowingly
  • Audit exposure from incomplete documentation
Pain Points
  • Razor-thin margins with no per-trip visibility
  • Scaling requires proportionally more staff
Ideal Workflow
See real-time margin per trip, auto-enforce contract rules, pass audits with GPS-verified records
The Broker Compliance Officer
brokers require signature proof for every billable trip. Providers who cannot produce signatures reliably get flagged, scored down, or removed from networks.
Frustrations
  • Providers submit incomplete trip data
  • Missing GPS, signatures, and wrong timestamps
  • Manual review bottlenecks payment for everyone
Pain Points
  • Cannot verify service was actually delivered
  • Compliance review is entirely manual
Ideal Workflow
Receive clean claims with GPS proof, auto-validate before payment, resolve disputes in minutes

How It Works

Each step shows what happens when things go right — and what MediRoutes does when they don't.

Start / End
Process Step
Decision Point

Common Questions