Address Geocoding

Correct unmapped and rural addresses during intake so drivers never get lost

With Address Geocoding, The Dispatcher can validate addresses at booking time so they can generate accurate GPS coordinates — resulting in zero lost drivers.

The Problem

The Core Problem
Unmapped or ambiguous addresses cause drivers to get lost, creating cascading delays and on-time performance penalties.
The Scenario
A rural NEMT provider covers a 5-county service area where many patient addresses are on unpaved roads, use PO boxes, or lack standard street numbers. Drivers rely on written directions that are often outdated.
Why It's Urgent
GPS navigation fails on 15 to 20% of rural addresses. Each failed navigation adds 10 to 20 minutes to the trip, cascading delays across the entire route. Brokers penalize late pickups against the provider on-time performance score.
Without MediRoutes
Have dispatchers manually verify addresses using Google Maps before each trip. This adds 2 to 3 minutes per booking and still misses edge cases where the map pin is wrong.
With MediRoutes
Geocoding engine validates every address at the moment of booking. Ambiguous or unmapped addresses are flagged for the dispatcher to correct with precise lat/long coordinates before the trip ever reaches a driver.

Who This Helps

The Dispatcher
Books trips in rural areas where many addresses do not geocode cleanly. Needs to catch bad addresses before they reach a driver.
Frustrations
  • Drivers calling lost because GPS cannot find the address
  • Rural addresses that do not match any mapping service
  • Correcting addresses after the driver is already en route
Pain Points
  • 10 to 20 minutes wasted per failed navigation
  • Late pickups cascade across the entire day route
Ideal Workflow
See address validation results during booking, fix problems before the trip is dispatched

How It Works

Each step shows what happens when things go right — and what MediRoutes does when they don't.

Start / End
Process Step
Decision Point

Common Questions

PO boxes are flagged automatically since they cannot be navigated to. The dispatcher is prompted to enter a physical address or place a map pin at the actual pickup location.
For addresses not in standard mapping databases, dispatchers can manually pin the location on the map. The coordinates are saved to the profile so the problem only needs to be solved once.
Broker-synced trips run through the same geocoding validation. If a broker sends an ambiguous address, it is flagged before dispatch rather than discovered by the driver in the field.