Arizona NEMT Provider Guide

Arizona uses a hybrid NEMT delivery model. AHCCCS (Arizona Health Care Cost Containment System) members enrolled in Fee-For-Service and MCO-enrolled members may route through different brokers — credentialing with multiple brokers is typically required to access the full population.

Active brokers listed by Elite Med Financials for Arizona: Veyo, MTM.

Credentialing requirements differ across brokers. Verify which broker covers which population (FFS vs. MCO, geographic zone) before submitting your Letter of Intent.

Business Credentials

• State Secretary of State business registration and IRS EIN
• Local business license and commercial bank account
• Minimum insurance: General liability ($100,000) and automobile liability ($25,000 per person / $50,000 per accident / $25,000 property damage). Brokers often require higher commercial limits.

Driver Credentials

• Drivers typically must be 21+ (25+ for many brokers) and hold a valid state-issued Chauffeur / Class D or CDL license.
• Pass criminal background check, motor vehicle record (MVR) review, and drug screen.
• CPR / First Aid and defensive driving certifications as required by broker.

Vehicle Credentials

• Pass broker-mandated safety inspections.
• Wheelchair and stretcher vehicles must be ADA-compliant with proper securements.
• Most brokers prohibit pickup trucks and two-door sports cars.

1. Name Verification: Verify your business name with the Arizona Medicaid / Health Standards NEMT Program Desk.
2. Submit Letter of Intent: Send a Letter of Intent or Request for Qualifications to each of the state's primary brokers.
3. Medicaid Portal Enrollment: Register your business at the Official AHCCCS Provider Portal.
4. Credentialing: Submit driver backgrounds, insurance certificates, and vehicle lists to your brokers.
5. Inspection & Training: Pass fleet inspections and complete broker-mandated compliance training (HIPAA, ADA, defensive driving).

Arizona uses a Base Fee + Loaded Mileage framework — providers bill a per-trip base rate plus a per-mile rate for loaded miles only. Rates negotiated with brokers cannot drop below state Medicaid minimums. The table below reflects typical 2025 reimbursement ranges compiled by Elite Med Financials.

Rate Sheet — Typical Reimbursement Ranges

Billing Submissions

Drivers log exact pickup/drop-off times, GPS-captured mileage, and electronic signatures on every leg. Claims submit through the broker's portal — typically within the state's timely-filing window shown in Quick Facts. Clean claims pay in 7-14 business days via bi-weekly direct deposit on most broker platforms.

• Correctional: Check Arizona DOC for 'Administrative Medical Transfer' bids.
• VA: Contact local VA Medical Center Mobility Manager.
• Mental Health: Fast-growing segment at 10.11% CAGR.