Partner Spotlight: MediRoutes + MTM Health
By Katie Allen on Sep 9, 2026
Every NEMT trip has one clear goal: getting the passenger to the care they need, on time. Between that goal and the vehicle sit a broker, a transportation provider, and trip information that must move seamlessly between them.
MTM Health runs its network on MTM Link. MediRoutes plugs into it directly, so trips and statuses move between the two systems without anyone re-keying them.
MediRoutes is an integrated RSD (routing, scheduling, dispatching) partner on MTM Link, MTM Health’s operating platform connecting technology partners to their dispatch and claims systems. The MediRoutes API connection with MTM Link is a near real-time, two-way trip sync, running in production for transportation providers across the country since 2018.
How the MediRoutes + MTM Link integration works.
-
No manual trip entry. New trips flow from MTM Link into MediRoutes automatically.
-
Cancellations reach the route in time. When a member cancels, the trip comes off your route before a driver is dispatched to it.
-
Trip status flows back automatically. Pickups, drop-offs, arrival times, and exceptions sync to MTM Link as they happen.
-
Live vehicle location. Location flows to MTM Link during active trips, giving MTM Health visibility into the ride in progress.
-
Reimbursement data, already captured. Completed trips carry the detail MTM Health needs, and providers stay in control of their submissions.
-
Nothing gets lost in translation. MediRoutes space types and service levels map cleanly to MTM Health’s, so ambulatory, wheelchair, and everything else arrives classified correctly.
One trip record, two platforms.
Gone are the days of flat files and stale data. Both platforms move together, syncing data in real time.
Built for NEMT at scale.
MTM Health coordinates the trips. Transportation providers running MediRoutes deliver them. The integration connects both platforms. Providers dispatch in the system they know, and MTM Health gets the data it needs to validate claims and keep members covered.
The bigger your book of MTM Health trips, the more this integration matters. It means you can scale your trip volume without adding manual work.
Get started
Already using MediRoutes? Contact support to turn on your MTM Link connection.
New to MediRoutes? Book a demo at mediroutes.com/get-a-demo, or read the partnership detail at mediroutes.com/partner/mtm.
About MediRoutes
MediRoutes has set the standard for NEMT routing, scheduling, dispatch, and billing since 2008. Trip coordination. Live dispatch. Billing compliance. Purpose-built for NEMT, not adapted from generic fleet software. mediroutes.com
About MTM Health
MTM Health is the non-emergency medical transportation industry’s largest privately held broker. Established in 1995, MTM Health manages 35 million+ trips annually for 24 million+ members across a nationwide network of 4,400+ transportation providers, serving state Medicaid agencies, Managed Care Organizations, and other healthcare clients.