Route Management

Modify active routes on the fly so day-of changes never result in a missed pickup

With Route Management, The Dispatcher can edit active routes in real-time so they can adapt to schedule changes — resulting in zero missed pickups.

The Problem

The Core Problem
Day-of schedule changes cascade through routes unpredictably because dispatchers cannot see the downstream impact before committing a change.
The Scenario
A dispatcher managing 30 active routes receives 15 to 20 change requests per day — appointment time shifts, address corrections, add-on trips, and cancellations. Each change requires finding the affected route, evaluating the impact on other stops, and notifying the driver.
Why It's Urgent
Unmanaged changes cascade. Moving one stop by 30 minutes can make the next 3 pickups late. Without impact analysis, dispatchers guess at the ripple effect and often get it wrong.
Without MediRoutes
Call the driver, explain the change, and let them figure out the new order. This puts route optimization in the hands of the least-informed person and creates no audit trail.
With MediRoutes
Dispatchers edit trips directly on the active route — reorder stops, adjust times, add or remove trips. The system recalculates ETAs for all downstream stops and pushes updates to the driver app automatically.

Who This Helps

The Dispatcher
Manages 30 active routes and handles 15 to 20 day-of changes. Needs to evaluate the impact of each change before committing.
Frustrations
  • Cannot see the ripple effect of moving one stop
  • Driver phone calls to relay changes waste time for both parties
  • No audit trail of who changed what and when
Pain Points
  • Unmanaged changes cause 3 to 5 late pickups per day
  • Manual impact assessment is guesswork
Ideal Workflow
Edit the route on screen, see downstream impact instantly, push update to driver with one click

How It Works

Each step shows what happens when things go right — and what MediRoutes does when they don't.

Start / End
Process Step
Decision Point

Common Questions

Yes. Stops can be drag-and-dropped to new positions. The system recalculates all ETAs based on the new order and flags any appointment window violations.
The system checks vehicle capacity and time constraints. If the addition creates conflicts, the dispatcher sees which options are available u2014 including moving the trip to a different route.
Yes. Route modifications push to the driver app immediately. The driver sees updated stop order, addresses, and ETAs without needing to refresh or call dispatch.
Yes. Route modifications can be reverted to the previous state. The audit trail preserves both the original and modified versions.