Rapid Will-Call

Hold return trips until patient is ready

With Rapid Will-Call , The Dispatcher can hold return trips until ready so they can avoid wasting vehicle capacity — resulting in faster return trip response.

The Problem

The Core Problem
Unknown return times create either wasted vehicle capacity or long patient waits.
The Scenario
A dialysis patient finishes treatment anywhere between 2 PM and 4 PM depending on how their session goes.
Why It's Urgent
The return trip needs to be available the moment the patient calls, but pre-scheduling a specific time either wastes a driver's time or leaves the patient waiting.
Without MediRoutes
The facility calls dispatch when the patient is ready. The dispatcher scrambles to find an available vehicle, sometimes taking 20 to 30 minutes to arrange coverage.
With MediRoutes
The return trip is held as a Will-Call. All details are pre-loaded. The moment the facility activates it, CapacityMatch™ and Trip Shopping find the nearest eligible vehicle and dispatch happens in under 5 minutes.

Who This Helps

The Dispatcher
frustrated by return trips that either have a driver sitting idle waiting or a patient waiting an hour because the scheduled return time was wrong.
Frustrations
  • Hours spent copying trips from broker portals
  • Constant interruptions from status calls
  • No visibility into real-time driver positions
Pain Points
  • Manual processes limit daily trip capacity
  • One late driver creates cascade across the whole day
Ideal Workflow
Review auto-imported trips, confirm assignments with one click, monitor fleet from a single screen
The Discharge Coordinator
does not know the exact return time when booking the outbound trip. Needs a way to confirm a ride is available without locking in a time that will be wrong.
Frustrations
  • Calling 3 providers to find one vehicle
  • No real-time visibility into transport status
  • Patients waiting hours for discharge rides
Pain Points
  • Failed transport blocks hospital beds
  • Cannot coordinate efficiently across multiple providers
Ideal Workflow
Book transport in one click, track vehicle live, get auto-alerts when driver approaches

How It Works

Each step shows what happens when things go right — and what MediRoutes does when they don't.

Start / End
Process Step
Decision Point

Common Questions

Users with Facility access in the MediRoutes dashboard can activate Will-Call Holds directly from the dispatch view.
No system-imposed limit. Best practice is an internal policy for maximum hold duration (for example, 8 hours) to prevent stale holds accumulating.
MediRoutes alerts the dispatcher. Post the trip to the overflow network or contact a driver directly.
Activation triggers the standard trip confirmation notification including driver details and a Where's My Ride link once a driver is assigned.
The dispatch board has a Will-Call filter that surfaces all unactivated holds for the day, including how long each has been open.
Any trip with an unknown exact time can be flagged as Will-Call at creation, regardless of when it was booked.