Arrival Alerts

Reduce no-shows with automatic proximity alerts

With Arrival Alerts, The Dispatcher can auto-notify patients on approach so they can reduce inbound status calls — resulting in fewer no-shows.

The Problem

The Core Problem
Inbound "where is my ride?" calls consume dispatcher time and no-shows cost revenue.
The Scenario
A patient's ride is 10 minutes away. They have no idea and are about to call dispatch for the third time today.
Why It's Urgent
Dispatchers field dozens of inbound "where is my ride?" calls per day, each pulling them away from active scheduling and adding 2 to 4 minutes of interruption per call.
Without MediRoutes
The dispatcher stops what they are doing, looks up the run, estimates an arrival time, and hopes the patient is ready when the driver arrives.
With MediRoutes
The patient receives an automatic text when the driver is 0.5 miles away. They click the link, see the driver on a live map, and are at the door when the vehicle arrives. No call made.

Who This Helps

The Dispatcher
frustrated by the constant stream of inbound status calls that interrupt active scheduling work.
Frustrations
  • Hours spent copying trips from broker portals
  • Constant interruptions from status calls
  • No visibility into real-time driver positions
Pain Points
  • Manual processes limit daily trip capacity
  • One late driver creates cascade across the whole day
Ideal Workflow
Review auto-imported trips, confirm assignments with one click, monitor fleet from a single screen
The Discharge Coordinator
hospital or facility staff coordinating 10 to 30 discharges per shift. Frustrated by needing to track down transport status on top of managing patient care.
Frustrations
  • Calling 3 providers to find one vehicle
  • No real-time visibility into transport status
  • Patients waiting hours for discharge rides
Pain Points
  • Failed transport blocks hospital beds
  • Cannot coordinate efficiently across multiple providers
Ideal Workflow
Book transport in one click, track vehicle live, get auto-alerts when driver approaches

How It Works

Each step shows what happens when things go right — and what MediRoutes does when they don't.

Start / End
Process Step
Decision Point

Common Questions

Configurable per funding source or globally in notification settings. Default is 0.5 miles, adjustable from 0.1 to 5 miles.
the MediRoutes dashboard has a notification template editor where you set the message text, include your company name, and toggle the Where's My Ride link on or off.
Arrival Alerts work for any trip where the driver is using the Driver App, regardless of funding source or broker.
Disable SMS notifications at the individual patient level in their profile. Email-only or no-notification options are available.
No. The Where's My Ride link opens in any browser with no login required.
Configurable at the facility level so a discharge coordinator receives the same proximity alert as the patient.