The MediRoutes application is a cloud-based software used with mobile device technologies to offer optimal scheduling, booking, dispatch and billing services for Non-Emergency Transportation Providers.
The MediRoutes application is a cloud-based software used with mobile device technologies to offer optimal scheduling, booking, dispatch and billing services for Non-Emergency Transportation Providers. Using these state-of-the-art tools, MediRoutes offers easy online call taking – either trip booking through the import of brokerage trips or direct entry of on-demand trips. Reservations for Recurring trips, also known as Calendar or Subscription trips, are also supported.
MediRoutes offers optimized scheduling – taking into account the patient requirements (ambulatory, wheel chair, or stretcher needs) and appointment time, the transport vehicle’s capacity, the drive time, and funding source requirements or limitations. The schedule is created ensuring that each of your passengers get to their appointments on time and you, as the transportation provider, make the most revenue with the least cost possible.
Once the schedule is created, you have the option of reminding your passengers that they have transportation scheduled with you by having the MediRoutes software send automated reminders to your passengers using voice, email and or text. You will be able to schedule the reminder in advance in MediRoutes and you will receive confirmations from your clients directly in the MediRoutes desktop application. This will help you reduce the number of “cancel at doors” and “no shows” you deal with every day
MediRoutes provides real-time dispatching and sends the driver’s manifest to driver’s phones with the GPS location of each vehicle and the driving time and distance to scheduled pickups and drop offs. Real-time updates to the drivers and the dispatchers show where the drivers are at all times. In addition, the GPS coordinates and time stamps of each pick up and drop off, with the passenger’s signature captured at the time of service, helps everyone stay on track.
MediRoutes offers automated billing data and trip reporting, all delivered in a SaaS (Software as a Service) model. This web-based application means there are no client/server applications to purchase and maintain.
While using the MediRoutes application to provide a quality experience to their clients at an affordable cost to their business, our providers have mentioned the following:
- Using the MediRoutes application and security overlays assists our clients’ businesses in being HIPPA compliant. It does so by taking a paper-driven business and converting it to a paperless environment, from point of service all the way to billing.
- Using MediRoutes’ solutions helps prevent potential fraud. Our providers can document the date and time of service by the time & GPS location at the point of care. MediRoutes takes that documentation a step further by capturing the patient’s signature electronically right at the time of service. Medicare fraud and abuse is a problem everywhere and MediRoutes offers a solution to providers and payers.
- MediRoutes reduced one customer’s AR aging from over 45 days to less than 21 days. Our client was able to create faster and better documented billing by using our application’s software. Instead of taking 30 days from the time of service using a paper system, our clients are able to properly invoice the next day.
- Using MediRoutes helps to increase employee morale for both drivers and office workers by providing a more relaxed, less stressful work environment.
MediRoutes Desktop Features
Easy Trip Request Entry
We offer automated imports for all major NEMT/Paratransit brokerages: LogistiCare, Access2Care, MTM, TMS, TotalTransit, and SoutheastTrans as well as many regional and private brokerages. We also provide a custom import features that allows you to import Excel files directly in MediRoutes. Manual trip entry requires minimal clicks and features fast customer lookup and new customer entry. Calendar or recurring trips are supported; this includes suspension periods, as well as holiday season reservation adjustments.
Automated Optimized Scheduling
The Automated Optimized Scheduling Algorithm creates an optimized schedule by minimizing dead-head distance and overall distance traveled while maximizing revenue miles. Setup starts with Space Types (Ambulatory, Wheelchair, Stretcher, etc.). From there, Capacity Types are defined and associated with vehicles based on the capacity configurations of the vehicle fleet. Vehicles are then assigned to “Runs.” Runs can have different garage locations, times of service and days of operation. An optimized schedule results from using these parameters in conjunction with the specifics of the collection of trips to be scheduled (pickup/drop-off locations, requested times and space types).
Where's My Ride
Your office is constantly getting calls from your passengers wanting to know “Where’s My Ride”. Using MediRoutes Desktop and Mobile applications, you will never lose track of a passenger. Just type in the passenger’s last name and the software will tell you which vehicle/driver has been assigned the trip, and use Google travel to predict an estimated arrival time.
Manual and Template Scheduling
Schedule Viewer allows for “shopping” or “point-and-click” manual scheduling in those cases where a specific schedule is required. Innovative map visualization provides a review of any schedule for visual confirmation. Template schedules can be created to take a “snap shot” of the schedule for calendar rides. These “Template Schedules” can then be easily applied to future days.
The innovative dispatch screen allows ultimate visibility of the fleet. Same day or will-call trips can be scheduled using real-time, automated scheduling that takes into account the current location and schedule status of the vehicles in operation. The GPS positions of vehicles are updated every minute. Schedule changes are constantly sent to drivers. Specialized work-flow allows drivers and dispatchers to indicate and confirm “Cancel at Door” or “Cancel No Show.” Two-way messaging from dispatch to drivers cuts down on constant “chatter” and makes for a more pleasant experience for customers.
The mobile application allows for passenger and driver signature capture. Customized Trip Sheets reproduce trip logs with these signatures and can be saved as PDFs for paperless storage and historical retrieval.
Schedule Viewer offers support for multiple funding sources with different rates. Rates are setup by Space Type and accommodate additional business logic, e.g. minimum and maximum quantity, for ultimate flexibility. Charges can be calculated by trip or by capacitated mile or hour.
We provide complete support for Trip Authorizations. Trip Authorizations can be setup as monthly or as a total, with date ranges and maximum allowed miles. Trip Authorizations are defined by Funding Source and Customers. They track such information as Authorization Number, Case Manager, Phone number, and any additional comments.
All data can be exported to Excel for further manipulation. Operational reports include On Time Performance with dynamic parameter setting, which allows for a “what if” analysis. GPS reporting, including map visualization and reverse geo-coding, can be accessed for any past day by vehicle or employee. The extensive reporting proves to be a valuable tool when you need to respond to allegations involving speeding or other misconduct.
With revenue reporting, clients can see what impact changes in the schedule will have on their top line revenue in real-time. Clients can run reports after trips have been completed, showing them exactly how much money they made per day, per mile, and then can subdivide that information by driver, by capacitated versus deadhead miles, space type, funding source and other sorting options.
Automated Trip Reminders
One of the biggest complaints we hear from providers is the number of “cancel at doors” and “no shows” you deal with every day. With ATR, you can set up automated reminders to your passengers using voice, email and or text. You will be able to schedule the reminder in advance in MediRoutes and you will receive confirmations from your clients directly in the MediRoutes desktop application.