H
Operations

Hand-to-Hand

Definition
A strict chain-of-custody service where the driver must not leave the passenger until they are physically received by a specific person (guardian, nurse, facility staff).

Overview

Why it Matters

Critical for minors (Department of Child Safety trips) or adults with severe developmental disabilities. Leaving these passengers alone is "Abandonment."

How it Works

The driver walks the patient in, finds the contact person, and often requires a physical signature on a tablet/form to prove the transfer of care occurred.

Code Comparison

Comparison: Hand-to-Hand vs. Curb-to-Curb

Curb-to-Curb is "Drop and go." Hand-to-Hand is "Transfer of custody."

Common Questions

  • The Wait: The receiving nurse is on break. The driver waits 20 minutes (unpaid) because they cannot leave the patient.
  • Wrong Receiver: Handing the patient to a receptionist who is not authorized to take custody.
  • Obtain the name and phone number of the receiving person at the time of booking.
  • Bill for "Wait Time" if the hand-off takes longer than the standard grace period (e.g., 10 mins).

Sources

Modivcare - Service Definitions