D
Definition
The highest level of assistance where the driver enters the residence/facility to retrieve the passenger (e.g., from their bedside or living room) and escorts them inside the destination building to a specific check-in desk.
Overview
Why it Matters
Essential for patients with cognitive impairments (dementia) or severe mobility issues who cannot be safely left at a lobby door.
How it Works
The driver essentially acts as a temporary caregiver during the transfer. Requires verifying that someone at the destination accepts the patient.
Code Comparison
Comparison: Door-through-Door vs. Hand-to-Hand
Door-through-Door: "I will get you inside the building."
Hand-to-Hand: "I will not leave until I physically sign you over to a specific person."
Common Questions
- Trespassing/Liability: Drivers entering a private home can be accused of theft or damage.
- Lifting: Drivers attempting to lift a patient out of bed (which they are generally not licensed/insured to dou2014that is an EMT job).
- Strict policy: Drivers may offer an arm for stability but should not lift patients. If lifting is needed, itu2019s a Stretcher trip (Ambulance).
- Drivers should announce themselves loudly when entering.
Sources
Assisted Rides - Service Levels