D
Operations

Dispatch Grid

Definition
The visual interface in NEMT software that displays routes, vehicles, drivers, and trips in a timeline or Gantt chart format. It allows dispatchers to drag-and-drop trips to assign them.

Overview

Why it Matters

This is the "Command Center." A well-organized grid allows one dispatcher to manage 30+ vehicles. A messy grid leads to late drivers.

How it Works

Time is on the X-axis (horizontal), and Drivers are on the Y-axis (vertical). Bars represent trips. Gaps represent availability.

Code Comparison

Comparison: Grid vs. Manifest

Grid: High-level view of all vehicles simultaneously. Manifest: Detailed view of one driver’s day.

Common Questions

  • Overlapping: Manually forcing a trip onto a driveru2019s line that overlaps with another, creating an impossible schedule.
  • ignoring Traffic: The grid might look like there is a 15-minute gap, but traffic requires 30 minutes.
  • Use color-coding on the grid (e.g., Red = Late, Green = On Time, Blue = Completed).
  • Filter the grid by "Zone" so dispatchers only see the region they manage.

Sources

Software Standard - RouteGenie/MediRoutes Context