C
Definition
A level of service where the driver picks up the passenger at the curb of the origin and drops them off at the curb of the destination. The driver does not leave the vehicle to assist the passenger into the building.
Overview
Why it Matters
This is the standard for "Taxi" or "Livery" service (Ambulatory). It assumes the passenger is independent enough to get from their door to the car.
How it Works
The driver pulls up, honks or calls, waits for the passenger to enter, and drives.
Code Comparison
Comparison: Curb-to-Curb vs. Door-to-Door
Curb-to-Curb: Driver stays in/near the car. (Cheaper, faster).
Door-to-Door: Driver walks to the door to escort the passenger. (Higher service level, takes more time).
Common Questions
- Service Gap: Sending a Curb-to-Curb vehicle for a fragile dialysis patient who needs Door-to-Door help. The driver refuses to leave the car (per policy), and the patient falls or misses the trip.
- Clearly define "Curb-to-Curb" in your passenger welcome packet to manage expectations.
- Drivers should still exit the vehicle to open the car door (courtesy), even if not strictly required to walk to the house.
Sources
Transit Cooperative Research Program - Paratransit Models