For people with transportation challenges, non-emergency medical transportation software may be their only hope for having access to vital healthcare access. Providing service to seniors, people with disabilities, or patients that don’t have cars is important and necessary. So, if you’re an NEMT provider, how do you level up your business to make it more efficient and competitive? Technology has the right solution.

NEMT Scheduling Software: An Overview

Scheduling trips, dispatching drivers, tracking vehicle location, as well as monitoring passenger details and their specific needs can be a tiring. With non-emergency medical transportation scheduling software, you can utilize resources in other areas of your business by letting technology do the grunt work for you.

Here’s how the software can do wonders for your company:

Schedule and Dispatch in a Snap

This software can help streamline the scheduling and dispatching process. Dispatchers can easily track vehicles in real-time, schedule trips, and dispatch drivers–all in one dashboard. Trip modification is not much of a stress either as you can also do it using non-emergency medical transportation scheduling software. And your company also enjoys a boost in revenue because the software can optimize revenue per mile by loading the vehicles to their capacity and minimizing the miles driven.

Optimize Routes 

Although this service caters to non-emergency cases, time is still of the essence. Being late not only puts you in a bad light with passengers, but it’s also bad for business as it affects your efficiency. The software helps you solve both by providing real-time traffic information and optimizing routes based on that as well as other variables. How efficient can you get with these tools in your arsenal?

Manage Customer Details

For drivers to provide the best possible service for their passengers, they must know vital passenger information beforehand. Is the passenger in a wheelchair? Do they need assistance getting inside the vehicle? Do they have specific requests for the driver? The software gives your drivers this information so that they can do their job.

Bill with Ease

Tired of dealing with paperwork when it comes to billing?NEMT scheduling software like MediRoutes has billing integrations with major brokers and vendors. It deals with different payors so collecting payments is no longer the tedious process that it used to be.

Generate Reports Without the Hassle

To keep your company on a competitive edge, you must stay on top of important metrics that give you a picture of your fleet’s efficiency.NEMT scheduling software makes it easy to generate reports, which include data like driver safety, fuel consumption, and vehicle maintenance. Easy access to data and analytics allows you to make accurate forecasts and data-driven decisions on factors that affect the company’s bottom line.

Best NEMT Software

According to research done by Zion Market Research, the healthcare transportation services market is expected to become a 31.51 billion USD industry by 2026. As a NEMT service provider, this should be enough reason for you to elevate your game and improve your productivity. The best NEMT software should help you achieve this goal. So how do you choose the best NEMT software for your service? Here are factors to consider: 

Intuitive Interface

The ideal software should be user-friendly. With an easy-to-navigate interface, your staff can easily learn the ropes and make the most out of the NEMT software. Faster adoption means a swift boost inefficiency and productivity.

Comprehensive Features

The best NEMT software is jam-packed with features that make all aspects of the service more efficient. An NEMT software must include key features like automated scheduling, route optimization, real-time dispatching, analytics, GPS tracking and navigation, as well as billing and reporting.

Integration

To streamline overall NEMT service workflows, the NEMT software must also integrate with other systems and software. For instance, MediRoutes software integrates with all major US brokers, data management software, and billing systems. These key integrations make the different parts of an NEMT operation work seamlessly. 

NEMT Dispatch Software

NEMT dispatchers play a key role in making sure that passengers get to their appointment smoothly and on time. The NEMT dispatcher’s responsibilities vary depending on the NEMT provider’s organizational complexity and size. And in order to perform their tasks well, they often undergo NEMT dispatcher training and refresher courses to ensure that they stay up-to-date with current innovations or software updates. 

With the many tasks that a dispatcher is expected to fulfill, using an NEMT dispatch software is really a no-brainer for fleet owners. Not only will it help streamline the dispatching operation, but it also makes the team more effective in their roles.  

Here are the many ways an NEMT dispatch software can simplify an otherwise convoluted process:

Real-time Scheduling

Taking a client’s booking, checking out which vehicles are in the area and have available seats, and making sure vehicles arrive at pick-up and drop-off locations on time is a time-consuming process. And that’s not even considering traffic and other unexpected events that could happen on the road. 

Such are the responsibilities of a dispatcher. And if you want to get the most out of your people in terms of productivity, the best thing you can do for them is to let the dispatch software automate the groundwork.

Optimal Allocation of Resources

How do you make the most out of every trip without compromising the quality of service? This question is always at the back of dispatchers’ minds every time they schedule a trip and dispatch a vehicle. With dispatch software's suite of tools at their fingertips, dispatchers can allocate resources more effectively by optimizing routes and trips. In return, you enjoy reduced fuel consumption and minimal driver downtime.

Visibility and Road Safety 

Dispatchers often communicate with drivers and passengers, monitor vehicle locations, and track the progress of the trip. This ensures a safe and timely trip for the passengers and smoother operation for the drivers.By providing real-time visibility and communication tool, dispatch software makes the job easier for dispatchers in ensuring everything is on track. And should any emergency arise, medical transportation dispatchers can also respond speedily.

NEMT Billing Software

Here’s how NEMT billing software helps improve revenue management while decreasing paperwork:

Improved Accuracy

Automating the process of filling in the rates and codes for every trip eliminates human error. The trip rate and other information are validated from the get-go so you and your clients can be sure that there are no discrepancies in the bill.

Speedy and Efficient Payment Processing

NEMT billing software like Mediroutes supports a variety of billing methods, canned or custom invoices, and provides electronic trip sheets that are accepted by most brokers, making the billing process simple. The software also complies with the different requirements of many payors.

After every completed trip, you can easily create a billing form that is auto-populated with the details of the trip. What used to take many hours of shuffling papers and filling out the forms can be completed within seconds with just a few clicks of the button.

Better Financial Management

The NEMT billing software provides you with all the data you need to get a full picture of your company’s financial activity. You can generate reports on billing, revenue, expenses, and profitability so that you make better management decisions. 

NEMT Software Pricing

NEMT software is a game-changer for the industry. But to choose the right software for your company, NEMT software cost is one of the major considerations. And by cost, you don’t just consider the price, you also look at the features, level of customization, number of users, implementation and training, as well as support and maintenance. 

As different software companies have many ways of factoring in these features, they adopt varying pricing models. Here are the common options out there:

Subscription-Based

Subscription-based software would bill NEMT providers monthly or annually for access to the software. They could also offer different tiers of pricing depending on the number of users, features, and level of customization that the NEMT provider needs. 

Flat-Rate

The software company charges the NEMT provider a fixed rate for access to the software regardless of the number of users, trips, and features. This pricing model is ideal for large organizations that deal with volumes of trips, drivers, and dispatchers, but this can be costly for small and mid-sized NEMT providers.

Per-User

With this pricing model, NEMT providers pay the software company based on the number of people who will access the software. This pricing model is beneficial for small companies that don’t have lots of employees who need access to the software.

Per-Trip

Software companies with this pricing model charge NEMT providers based on the number of trips they completed using the software. SinceNEMT services bill their client per trip, this pricing model is optimal for organizations of any size. MediRoutes pricing uses this model, with subtle nuances.

NEMT software makes the entire operation effortless. From scheduling, automated dispatching, billing, and payment processing, the software completes these otherwise grueling work so that you focus on what matters most–your workforce, clients, and your company’s bottom line.